SERVICES
What Customer Operations Teams Need to Know About Customer Service AI Customer operations teams need to understand customer service AI as an operating-model change, not just a new productivity feature. Once AI starts…
Read MoreCustomer Service AI for Customer Operations: What It Does and Where It Fits Customer service AI can improve customer operations when it is placed inside the right work, with clear limits on what it may recommend or…
Read MoreData Requirements for LLM Deployment: What Teams Need to Define Data requirements for LLM deployment are often reduced to a question of whether enough documents or records exist. Production planning needs more…
Read MoreLLM Deployment: How AI Data Supports Evaluation and Monitoring LLM deployment becomes an operational capability only when teams can evaluate and monitor what the system is doing. AI data provides that evidence.…
Read MoreWhere Data About AI Fits in LLM Deployment Planning LLM deployment planning usually focuses on the data an AI system will consume, but leaders also need to plan for data about AI. This operational evidence includes…
Read MoreWhere Customer Support AI Costs Are Shifting as Programs Scale Customer support AI costs rarely stay in the same place as a program scales. Early pilots are dominated by visible model usage and experimentation. In…
Read MoreEmerging Customer Support AI Priorities for Better AI Cost Control Customer support AI cost control becomes harder once an organization moves beyond a small pilot. Model usage is only one part of the bill. Costs also…
Read MoreCustomer Support AI Trends Reshaping Cost Control Priorities Customer support AI is changing how leaders think about cost control. The old question was often how many contacts could be automated. The more useful…
Read MoreUsing Search With Generative AI to Improve Knowledge Retrieval Employees often know that the information they need exists somewhere, yet still spend time searching across folders, portals, wikis, ticket systems, and…
Read MoreSearch-Augmented Generative AI: What It Adds to Enterprise Programs Search-augmented generative AI adds one critical capability to enterprise AI programs: the ability to ground responses in information that belongs to…
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