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AI Program Leaders Need Clear Governance for Business AI Applications AI program leaders can approve budgets, platforms, and model access, but that does not create clear governance for business AI applications. The…
Read MoreGoverning Business AI Applications From Use Case Approval to Monitoring Governing business AI applications requires continuity from the moment a use case is proposed through the months after it reaches production. Many…
Read MoreBusiness Applications of AI: A Governance Plan for AI Program Leaders Business applications of AI are expanding from document summarization and knowledge search into customer support, risk triage, forecasting, workflow…
Read MoreMarketing ML for Back-Office Workflows: Data, Monitoring, and Ownership Priorities Marketing ML can improve the back-office work behind campaigns, customer segmentation, lead routing, budget planning, and performance…
Read MoreDeploying Marketing Machine Learning Across Back-Office Processes Deploying marketing machine learning across back-office processes is different from launching one isolated model. Marketing operations may eventually…
Read MoreMachine Learning for Marketing: Deployment Checklist for Back-Office Workflows Machine learning for marketing can improve back-office workflows such as campaign data preparation, asset classification, budget pacing,…
Read MoreImplementing Machine Learning for Finance Use Cases in Customer Operations Implementing machine learning for finance use cases in customer operations requires leaders to choose where prediction will genuinely improve a…
Read MoreMachine Learning in Finance: An Implementation Plan for Customer Operations Machine learning in finance can improve customer operations when the implementation plan connects model development to a real queue, decision,…
Read MoreHow to Implement Machine Learning in Finance for Customer Operations Implementing machine learning in finance for customer operations starts with a business decision, not a model. Finance teams may want to prioritize…
Read MoreAI Transformation With GenAI Applications: What to Validate Before Go-Live AI transformation with GenAI applications becomes real at go-live, when a new capability starts changing how employees find information,…
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