Types of RPA Bots

RPA bots come in various forms, tailored to specific business needs:

1. Attended Bots

These bots work alongside humans and require user intervention. They are typically used in customer service scenarios where bots assist agents by automating backend processes.

2. Unattended Bots

These operate independently, performing tasks without human oversight. They are ideal for back-office processes like payroll processing or data reconciliation.

3. Hybrid Bots

Hybrid bots combine the capabilities of attended and unattended bots, offering flexibility to handle tasks that require both automation and human intervention.