Managed IT Services | L2/L3 Application Support | ITIL Operations
Your Systems Run 24/7. Your Support Should Too.
Neotechie provides SLA-backed L2/L3 application support and managed operations for business-critical systems — with clear ownership, proactive monitoring, and continuous improvement built in from day one.
Application Run & Support Services
Quality business We run support like a product: clear ownership, disciplined triage, proactive monitoring, and continuous improvement..
X
Hours saved
X
Reduced recurring issues
X%
Higher uptime and system availability
X
Increase in stakeholder confidence
Core Capabilities
- L2/L3 Application Support
- Monitoring & Reliability Engineering
- ITIL-Aligned Operations
- Enhancement & Improvement
- Capacity SLA Reporting & Governance
Who This Service Is For
This service is ideal for organizations that need:
Reliable operations for business-critical platforms
Downtime or defects directly impact users, revenue, or operations.
A disciplined support partner
Reduce incident noise, improve stability, and protect production releases.
Transparent reporting and governance
Leadership visibility into system health, incident trends, and improvement plans.
What we cover
Application Support (L2/L3)
- Incident triage and resolution
- Defect analysis and prioritization
- Root cause analysis (RCA) and prevention
- Release and hypercare support when needed
Production Monitoring & Reliability
- Observability alignment (logs, metrics, traces)
- Alert tuning to reduce noise
- Job monitoring and system health checks
- Reliability playbooks and operational readiness
ITIL-Aligned Operations
- Incident / Problem / Change management alignment
- Escalation paths and ticket workflows
- Documentation for compliance and audit readiness
LA Governance & Reporting
- SLA dashboards (response time, resolution time, MTTR)
- Weekly operations reviews
- Monthly service reviews with improvement roadmap
Engagement Models
Retainer
Dedicated monthly support with SLA, governance, and predictable operational coverage
Capacity Based
Defined monthly capacity used across support and improvements with prioritized backlog
Hybrid
SLA backed support combined with dedicated improvement capacity
Let’s review your current support model and identify quick stabilization opportunities plus a 90-day improvement roadmap.